Royce-U.S. Protection Service is here to support clients, partners, and team members with quick answers, reliable assistance, and clear communication. Whether you need help with security service questions, account access, scheduling, reporting, billing, or general support, our team is ready to guide you in the right direction.
Your Royce-U.S. Protection Service account helps you stay connected with important service details, reports, communication, and support resources. If you need help accessing your account or understanding where to find information, our team can assist you.
Use your account support request for:
If your business, facility, community, or event location is changing, Royce-U.S. Protection Service can help you continue reliable security coverage. Our team can review your new location, update your service plan, and help make the transition as smooth as possible.
Existing clients can reach support through our 24/7 dispatch line listed on their service agreement, or by calling 888-769-2301 during business hours. Urgent issues are routed directly to a supervisor.
Contact your account manager or our dispatch line immediately. We will investigate the concern, document the situation, and take corrective action right away to maintain quality of service.
Schedule changes and additional coverage requests can be submitted through your account manager or by calling the support line. We recommend at least 48 hours of notice when possible, though we work to accommodate urgent needs.
Yes, clients with access to our reporting platform can view past daily activity reports, incident logs, and patrol records online. Your account manager can also send historical reports on request.
Billing questions should be directed to our accounts team through the main support line at 888-769-2301. Have your account number ready to help us answer your question quickly.